Part 1 Understanding Digital Signage
This is part 1 in a series of articles I am writing about how to create digital signage that works. Most of this information might seem straightforward to most people, but I think it is important to start from the most basic principles of digital signage and how it works. Most users will want to use pre-existing material in their digital signage, while this makes sense, it might not fully utilize the benefits of digital signage. It is important to understand just how digital signage works, and I don’t mean in the technical sense, but in the “human” sense. Once we understand exactly how digital signage best interacts with potential viewers, the more effective digital signage will be.
In the trenches
Today’s retail environment is a combat zone of attention grabbing material. Retailers arm themselves to the teeth in numerous ways to stand out from each other. It is a battlefield bathed in neon signs, POS displays and posters. Over the years your average shopper has become desensitized to this visual noise, forcing advertisers to find new and effective ways to attract shoppers. Up until now retailers and advertisers have had to rely mostly on static formats to promote themselves, but now with the advent of digital signage the retail battle field has a new smart weapon, but with all smart weapons, digital signage is only as smart and effective as the person using it.
Content is King… It’s good to be the king!
Choosing and installing the hardware is only very first step in a successful digital signage setup. And there are a number of companies out there now that can help retailers and advertisers with exactly this. But once your digital signage system is in place then what? A LOT of retailers and advertisers never really think this far and only tackle the question of digital signage content creation once their system has been installed. I have been involved in a number of situations where installation companies have installed a digital signage system, but their client is complaining that it is not having a noticeable effect on their business. I usually go out and have a look or have photographs sent back to me of the system in operation and 95% of the time it is content related. We then offer our services to come up with a plan for their business and incorporate the new content onto their digital signage system, within a few days it has an effect and the owners are left extremely happy.
The biggest problem was that new owners of digital signage were focusing on the hardware/software setup adjusting their budgets to suit the hardware and software only. Then when it came to creating content they were left unprepared. In most cases owners will either try and create static signs in Photoshop or try and get their son/daughter/niece/nephew from school to whip up something in Flash. And while this can work and it does create digital signs, they just simple do not function properly as digital signage.
Humans in the jungle
One of the Key aspects of why digital signage is so effective is due to motion. Human Beings are by evolutionary design predators. Our eyes were designed to seek out and focus on movement. For example, as we all know a cat will usually ignore a stationary object, but the second it moves, the cat focuses all of its attention on that object. This is basically how all animals hunt and survive.
Not that I am suggesting your potential viewers are trying to hunt something down and kill it, (well where I shop sometimes I wonder!) rather I am saying that this part of our psyche still exists today. People will immediately track any new movement in their field of vision, it is not a conscious effort, but one based solely on a person’s subconscious reaction.
Tools of the Trade
There are so many programs out there on the web that can help you create simple, but effective digital signage content. Some are free, some are extremely expensive. But don’t be fooled, some of the free ones are all that you need, however depending on your player and software requirements, you may have to purchase Adobe Flash.
However if your player can play video formats all you will need is some kind of image editor that will allow you to work in layers and a simple video editor. Some digital signage packages already come with their own software to create digital signage, or is offered as an extra.
Photos and Images
As we have discussed, animated content works best for digital signage, but even animated content relies on static graphics and images. It is also important to remember that the screen does not always have to have something moving. Sometimes pausing material for a few seconds then moving it again works even better than constant motion. For example you could have a picture of an object slide in, and then the price of the object zoom in and then pause on these elements for a few seconds then animate them back out again. This works extremely well and allows you to use static material more easily such as images, photos, graphics and even text. In most cases I will create everything I need in Photoshop, and storyboard each section. This allows me to get the layout set correctly and to build all the elements I need into one file.
However if you are not using Photoshop, you may have to save each element as a separate file. My best advice is if you are exporting material to be used in another program, try to always export your files as transparent PNG files. This means that the background will always be transparent while retaining the full quality of the image. Do not use GIF files or jpg files. Although GIF files do support transparency, they have a very limited colour palette and also do not support dithering (dithering is how an object fades into transparency) JPG files are great for low file size but do not support transparency. The last thing you want is to have blocks of images on your screen.
To TVC or not to TVC
This is the question. TVC’s are designed primarily for a captive audience. Meaning people are sitting down in front of a Television already watching what’s on screen. There is no visual competition so advertising in this medium is very flexible and can take full advantage of the viewers’ attention often the message of some ads is not clear until the very end. Some ads have exceptionally long dialogue or rely on auditory cues rather than visual ones. These types of ads will never work effectively with digital signage as digital signage does not work in the same environment, and rarely uses audio.
There are some instances however where TVC’s can be used where the TVC content is purely visual without anyone talking with lots of action. You can also incorporate TVC’s with static graphics overlayed across the top like a logo or web address. If you have any doubt about the TVC, play it on your pc with no sound and see what it looks like. If you think it makes sense and tells a visual story, then use it! If it does not, then you know it simply will not work for digital signage.
Planning
Before you even open Photoshop or any other program, think about what you want your ad to do, this will give you an indication of how long you want your ad to be. Digital signage content can be many things and work in different ways. For the purposes of this article I will focus on 3 of the major types of advertising for digital signage, there are of course more and I will deal with them in another article coming out shortly.
* Branding Content – completely focused on building a brand or product
* Informational Content- Educating viewers on new products or services
* Event Content – Perhaps your business is having a sale or reducing the cost on certain items
Figuring out what your digital signage content is going to do is the first step. Starting off knowing how long your ad is going to be is crucial for laying out the road map of your digital signage content. Ok, so how long should each one of these types of content should be? Let’s look below.
* Branding – 5-10 Seconds
* Informational – 15-20 Seconds
* Event – 10-15 Seconds
How did I come to these amounts? After many years of testing and numerous independent reports in retail environments, I have discovered this formula creates far more engaging content for digital signage and has a higher recall rate than other content set at different lengths.
Mark’s Golden Rule’s For Digital Signage Content
* Check material resolution – Always try and avoid low resolution images, photos and video.
* Take time to prepare elements – Clean up images, remove backgrounds if you can
* Does your player require a safe zone? – A safe zone is a margin around the edge of the content that could be cut off by the screen. Most HDMI or DVI players do not have this problem. Some older players using other connections could
* Always use guides to line up content – Most software packages will allow you to either use guides or rulers to space and align content, USE THEM it will make you material look much more professional.
* Always sit down and review your completed work – Take the time to view what you have created. Watch how others react to your content and see what works best and what does not.
Final Words
In upcoming articles I will discuss just how to build an example of a Branding Ad, an Informational Ad and an Event Ad from scratch. I will discuss the importance of layouts, content, text and timing and physically show how an ad is made.
If you feel you need some professional advice, please contact us and we will help you in the best way we can. We can consult with you and help develop your digital signage network.